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The principles of effective communication
• The difference between passive, aggressive and assertive behaviour
• Why assertive behaviour is vital for communication to be effective
Being assertive and influencing others
We will work through a case study which will cover:
• Changing the way you interact with work colleagues
• Maximising your influence
• Stating your views
• Explaining your reasoning
• Giving incentives
• Establishing expectations
• Using open questions
• Building common ground
Rights, responsibilities and a positive frame of mind
• Understanding your rights and responsibilities
• Influencing outcomes by changing your internal frame of mind |
Providing feedback
• How to give constructive feedback
• Getting more from people you work with
• Changing the way you are managed
• Positive means productive
• Avoiding unneccesary confrontation
Communicating with difficult people
• Dealing with aggressive or difficult people
• Developing strategies and techniques for communicating and dealing effectively with difficult situations
Practical exercises
Questions and answers |
Courses provided by partners Media Training.
