|
|
|
|
Search using the drop down list, or further refine your search using keywords.
|
|
|
|
|
 |
|
|
Mac OSX: Support Essentials
Apple Authorised Courses |
|
Public scheduled course £950
Prices exclude VAT. |
|
Mac OSX Support Essentials is a three day, practical hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This Apple authorised course is designed to give you a tour of the breadth of functionality of OS X and provide the best methods of troubleshooting any issues that arise.
This course is for help desk specialists, technical co-ordinators, service technicians and others who support Mac OS X customers and users. This includes IT and helpdesk personnel in creative or publishing environments and technical personnel or power users who manage networks of OS X systems for their organisation.
Having completed this course, you have the option of taking the Mac OS X Support Essentials exam at Media Training. If you successfully complete the exam you will quality for the Apple Certified Help Desk Specialist certification. For details of exam dates and costs please call us on 020 7359 9855.
|
|
Introduction
• Overview of topics covered during the course
• The Certification process
Installation
• Mac OS X installation process
• Common user issues
• Troubleshooting techniques regarding installation
User accounts
• Creating user accounts
• Multiple users on OS X
• Troubleshooting common account problems
File Systems
• The Mac OS X file system
• Formatting disk drives
• The file system layout
• File management in OS X
Permissions
• The user and group permissions model as applied in OS X
Application environments
• The differences between native, BSD, Java and Classic applications running on OS X
Command line interface
• Using the Terminal application
• Using BSD commands to accomplish simple administration tasks
Network configuration and troubleshooting
• How to configure Mac OS X workstations to access network-based services
• Using the Network Utility tool to determine if the cause of a problem is on the workstation or on the network when a system is unable to access network services |
Accessing network services
• Using OS X to access network services
• Mail and web servers
• Directory based services
• Understanding common issues when accessing networking services
Providing network services
• Using OS X to provide network services
• Sharing files using AFP, SMB, FTP and HTTP
• Securing services using the Mac OS X firewall
Peripherals
• How peripherals are supported in OS X
• Using USB, FireWire and Bluetooth buses
Printing
• Configuring and troubleshooting printing in OS X
Startup sequence
• Troubleshooting the different stages of the OS X startup sequence
Troubleshooting
• Using the troubleshooting flowchart
• Resources and practices to troubleshoot workstation problems
Exercise: using the skills learned during the course to troubleshoot specific equipment requirements
on a computer ‘broken’ by the instructor
Questions and answers |
|
If you'd like to book by phone, or discuss your requirements;
 Courses provided by partners Media Training.
|
|
|
|
|
|
|
