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Tuesday, 2 September 2008
What can we do about 'caveat' advertising?

This has been a bug bear of mine for some years.

You know, where you're offered something in a headline and the reality is something else - covered by some caveat at the bottom or in the terms and conditions.

It's lazy advertising. And it seems it's just become part of our culture.

Of course, I am aware that just because I buy a Golf, it does not mean I have money to waste at a casino in Cannes, or that (unfortunately) I am really that good looking.

I am really talking about figures that are quoted providing a 'reasonable expectation' to the consumer where in fact the caveat and reality is nothing of the sort.

Here's a couple of examples;

BT Broadband 'up to 8Mb'. Now, we've all heard about 'contention ratio' - a get out clause which allows BT and others to advertise speeds which we dont actually get. So I thought 'up to 8Mb' actually meant sometimes, maybe even rarely, I'd get 8Mb but a lot of the time less. But in a conversation I have just had with their technical support, it seems even this was misplaced.

Having asked them to test my line, they said my speed was as good as I could expect which should be anything between .5Mb and 6Mb.

So, that will be 'up to 6Mb' then.

I also remember Orange, the mobile phone operator, launching with ads suggesting something like '90% of UK population covered' and a graphic showing the UK map.

But when you thought about it, 90% of the UK population live in about 10% of the UK's total land mass. And certainly my experience of Orange coverage when it launched was that I often had trouble getting through.

But the advert gave me the impression that 90% of the UK was covered because of the map graphic.

Is it just me, or is this type of advertising lazy or incredibly clever?

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Posted By Mark Lesbirel at 8:47 AM in Category:And another thing...
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Send an email simon oliver
Making something sound like a sure thing when its not are called a weasel words in the advertising industry. "Up to 8mb" could mean anything but it sounds great. I think ISPs are being told to change their advertising at the moment and tell the truth. What has really annoyed me with advertising lately is the new Ariel adverts. Buy our powder and we will give 10 litres of water to a starving African child. Is it actually right to use starvation as a selling tool?
3 Sep 2008








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